Rely on continuous support matching for your needs
Tinext’s 24/7 Operation service is designed to offer you constant, proactive support for your infrastructures co-located at our Data Centres. Tinext’s Operation service consists of a constant support service and a monitoring service dedicated to controlling resources, networks, servers and applications. Our aim is to support your company to ensure maximum operational continuity and to allow you to focus solely on developing your business.
24/7 Support
Tinext offers an Operation service 24 hours a day, seven days a week, for all the virtual infrastructures hosted at our Data Centres. With this service, we want to provide you with proactive action through the constant monitoring that Tinext’s solutions perform at your site and be quick to resolve faults and malfunctions, always in line with your internal policies and industry regulations.
We know that to develop your business, you need infrastructures that are constantly monitored and updated. Our team will intervene immediately in the event of faults or malfunctions and ensure maximum operational continuity for your business.
Monitoring
Tinext’s monitoring service is designed to give you maximum control of your resources: networks, servers and applications. The service includes the creation of personalised monitoring systems for our clients, with multichannel communication and alerts via email, SMS or Telegram.
Thanks to our constant and proactive monitoring, you can prevent faults and machine downtime that could have a negative impact on your operations and your business.
The aim of our monitoring service is to have constant control over all the variables that could cause malfunctions and to intervene quickly to improve the helpfulness of the service.
Managed Services
Infrastructures require a steady attention, maintenance and regular updates. Our team ensures that everything is always under control. We monitor the state of the systems and act promptly in the event of breakdowns or malfunctions, to guarantee the best operational continuity.
Thanks to the quality and efficiency of our Managed Services, outsourcing the management of the infrastructure, will let you focus on your business, and commit strength and energy in developing the best products and services for your customers. We will ensure that the structure will always be efficient and updated, to support every request without security risks or delays. In order to offer the most advanced and effective tools and to generate value for your customers, Tinext manages and operates on some of the best digital platforms on the market: web content management systems, customer engagement solutions, CRM and marketing automation systems.
Remote-hand Support
If you have devices or servers in colocation at Tinext’s Data Centres, you can use the Remote Hand Support service 24 hours a day, seven days a week. As part of this service, the engineers at our Data Centre will intervene on site on your behalf, as “remote hands”, to help you manage the machines from elsewhere.
In more detail, Tinext’s Remote Hand Support service provides support with installing new devices, replacing faulty units, monitoring the status of the machines and managing the servers.
The main advantage of the Remote Hand Support service is that it allows you to focus solely on your internal activities without worrying about monitoring your machines or being forced to send staff to our facility in the event of faults or malfunctions, especially where there is a large distance between us.
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